privacy policy

At Sphere Vouge, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data, in compliance with the General Data Protection Regulation (GDPR).
Information We Collect
When you visit our website, create an account, make a purchase, or interact with our services, we may collect the following information:
Personal Information: Your name, email address, phone number, shipping address, billing address, and payment details.
Account Information: Username, password, and other registration details.
Transaction Information: Purchase history, order details, and payment information.
Technical Information: IP address, browser type, operating system, and other technical details from your device.
Usage Information: Information about how you use our website, products, and services.
Communication Information: Any information you provide when you communicate with us, including through customer service.

How We Use Your Information:

We use your information for the following purposes:
Order Processing: To process and fulfill your orders, including shipping and returns.
Customer Service: To provide customer support and respond to your inquiries.
Personalization: To personalize your shopping experience, including product recommendations and special offers.
Communication: To send you updates, newsletters, and promotional materials (if you have opted-in to receive them).
Improvement: To improve our website, products, and services based on your feedback and usage data.
Security: To protect against fraud, unauthorized transactions, and other liabilities.
Legal Basis for Processing Your Information
Under GDPR, we must have a legal basis to process your personal information. We rely on the following legal bases:
Performance of a Contract: Processing your data is necessary for the performance of a contract, such as when you make a purchase.
Consent: We process your data based on your consent, such as for marketing communications.
Legitimate Interests: We process your data for our legitimate interests, such as improving our services, provided these interests are not overridden by your rights.
Legal Obligation: We process your data to comply with legal obligations.
Sharing Your Information
We may share your information with third parties in the following situations:
Service Providers: With companies that provide services on our behalf, such as payment processing, shipping, and customer support.
Legal Requirements: When required by law or to comply with legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner.
Data Security:
We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption, and other technical and organizational measures.
Your Rights:
Under GDPR, you have the following rights regarding your personal information:
Access Your Information: Request a copy of the personal information we hold about you.
Update Your Information: Correct or update your personal information.
Delete Your Information: Request the deletion of your personal information, subject to certain legal exceptions.
Restrict Processing: Request that we restrict the processing of your personal information in certain circumstances.
Data Portability: Request the transfer of your personal information to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
Object to Processing: Object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
Withdraw Consent: Withdraw your consent at any time, where we are relying on consent to process your personal information.
Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand your preferences and improve site functionality. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
Contact Us
If you have any questions or concerns about our Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

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