At Sphere Vouge, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy in line with UK consumer protection laws.
Your Right to Cancel:
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you receive your products.
How to Exercise Your Right to Cancel
To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax, or email). You can use the model cancellation form provided below, but it is not obligatory.
Return Conditions:
Return Period: You must return the products within 14 days of notifying us of your cancellation.
Condition of Products: The products must be returned in their original condition, unused, and with all original packaging and tags intact.
Proof of Purchase: Please include your receipt or proof of purchase with the returned products.
Return Shipping
Responsibility: You will be responsible for the cost of returning the products to us unless the products are faulty or not as described.
Address: Please return the products to the following address: [Your Return Address]
Refund Process
Inspection: Once we receive and inspect your returned products, we will notify you of the approval or rejection of your refund.
Refund Approval: If your return is approved, we will process your refund to your original method of payment within 14 days.
Deductions: We may make a deduction from the refund for any loss in value of the products if the loss is the result of unnecessary handling by you.
Shipping Costs: Original shipping costs are non-refundable unless the products are faulty or not as described.
Faulty or Not as Described Products
If the products you receive are faulty or not as described, you have the right to a repair, replacement, or refund under the Consumer Rights Act 2015.
Notification: Please contact us within 30 days of receiving the products to report any issues.
Return Shipping: We will cover the cost of return shipping for faulty or incorrectly described products.
Resolution: We will offer a repair, replacement, or full refund for faulty products, depending on your preference and the nature of the fault.
Contact Us:
For any return or refund inquiries, please contact our customer service team at:
[Your Contact Information]